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What Every Leader Needs to Do to Restore Trust Once It's Broken

Trust seems to have gone missing these days in almost every aspect of society. The value of it in relationships has been taken for granted, and many people have a wait-and-see attitude about trusting others. There are those who say, "I'll trust you until you give me a reason not to", and there are others who say, "I'll trust you when you prove you're trustworthy." It takes a very long time to get people to a level of comfort where they can let their guard down and be less judgmental about a person's integrity. However, once trust is broken--and it can result from a single egregious act--it may never be restored. Even if it is, it's not likely to make it to full restoration. There's likely to be the barrier of a small amount of lingering doubt along with the memory of the pain felt from the betrayal.
So what needs to happen to weld together a new relationship. The old one has been damaged so something new must happen. Three t…
Recent posts

When Not Speaking Up Is As Good As Lying

So last night's NFC Championship game was one for the books for all sorts of reasons.  But mostly because of a blatant infraction by the Rams against the Saints at a crucial time in the game when the Saints could likely have won the trophy.  Unfortunately, due to some clearly faulty officiating, the Saints did not get the chance.  According to nearly everyone who watched the game in the state of Louisiana (and many outside as well), the feeling is summed up in the photo below that appeared on the Causeway in New Orleans:




    To be fair, the Rams played a strong game against the Saints.  But officiating has a critical part in whether a game is won honestly.  When officials don't carry out their duties with accuracy and fairness, they can sway the outcome of a game in ways that are damaging to the sport and the league.  Such is the case in the Rams vs. Saints championship game.  Those who watched are aghast at how egregious the penalty calling was carried out in the gam…

What It Means to Speak Truth to Power

"Speaking truth to power" has become a common phrase to use when speaking about truth and/or power in a discussion that encourages courageous discourse on controversial matters.  It is an old phrase coined back in the 1950s by the Quakers and is defined as "a non-violent political tactic, employed by dissidents against the received wisdom or propaganda of governments they regard as oppressive, authoritarian or an ideocracy." (Wikipedia)
     I've heard it overused in a lot of ways and not with a clear purpose in its meaning within the context of what was being spoken.  We latch onto certain words and phrases as language goes in and out of style on almost a monthly basis.  In this current generation, there seems to be a new word or phrase created daily and then abandoned when they become overused like worn out sneakers from last year's fall collection.  But words have staying power even if you get tired of hearing them.  They last even longer if they m…

How to Craft a Good Story to Tell Yourself When Times Get Tough

The world and its pressures can get to be too much for every one of us at times.  Regardless of how we try to stay positive, there are issues that will cloud our thinking and our mood at some point.  The mind triggers psychological, physical, and emotional pain.  The power of the mind is often underestimated, and because we don't always know how to control it, we lose the battle to stay up.  But there are ways.  Rather than bemoan our issues, we can and should encourage ourselves.  We can't depend on anybody else to do it because everyone is dogged by their own individual challenges.  People don't generally have a lot of reserved energy to give to someone else so how do we do it for ourselves?  It starts with the stories we create and tell in our own hearing.  We're really good at telling the horror stories, but what about the stories of triumph?  Since you create them, they can be whatever you want.       Like any great storyteller, the elements should have a beginnin…

The Power of Silence in a World of Distractions

He Said, She Said

It seems like everywhere we turn today in the news, there are accusations being made between men and women.  Those accusations are of a serious nature and are costing people on both sides in life-altering ways.  Sexual misconduct and abuse, physical abuse, and gender bias are among the many claims being made mostly by women against men.  These men are usually in positions of power.  Therefore, they are in a prime position to commit the crimes and bad behavior they are accused of without a lot of resistance initially from their victims.
     But something has happened lately.  What was once too shameful to speak about out loud is now front and center for all the world to see.  What was perpetrated behind closed doors has now been shoved out in the open by a chorus of voices saying it happened to #MeToo.  One of the difficult angles in these revelations is how the rest of us receives these stories.  Many people without hesitation take sides with the women who are accusing the men.…

Taming the Tongue

I was studying the Bible today because part of my life is spent as a Bible student and Sunday School teacher.  I enjoy reading it because of the many life lessons it holds.  Today's scripture has everything to do with communications.  And since this is a communications blog, I will refer to the verses I read in it just like I would in any book where I find something worth repeating.  In the book of James, chapter three, James is talking about talking--specifically cursing, lying, gossiping, boasting, and a bunch of other things we say that we shouldn't.  These behaviors are born out of one small part of our bodies that we all lose control of along with our brains at varying points in our lives.  But when we lose control, we amass large amounts of grief for ourselves and others.






     Beginning at verse three, he describes this failure of ours.  "When we put bits into the mouths of horses to make them obey us, we can turn the whole animal. Or take ships as an example. …