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Showing posts from July, 2015

Diplomacy: An Essential Leadership Quality

Donald Trump has struck a chord with many Americans who like his straight-talk approach to issues that matter to them.  While exciting some, he is simultaneously causing intense agony for others--especially in his own party.  As much as he's brought a freshness to dealing with topics in a direct manner--saying what some Americans have said in their homes, protest gatherings, and in town hall meetings--he has crossed lines in how he makes his comments.  Sometimes being too direct can have a counterproductive effect.  He turns some on and turns some off.  He gets cheers, and he gets jeers.  He draws some to him while alienating others.  We know this is to be expected for anyone running for political office.  A political leader simply can't satisfy all people.  He or she will always frustrate someone.  But Trump has created a dichotomy in his forward speeches by drawing high levels of adoration and mounting levels of animosity and hatred.  Here's why:
    One essential q…

The World You Create

"Jeri's a great manager.  Just ask her.  She'll tell ya."

Feedback from others is priceless.  If we can allow ourselves to be vulnerable enough to receive it, we can hear valuable information that can help us transform into the people we ought to be or who we never thought we could be.  But we don't ask.  And why not?  Because we are afraid.  Why are we afraid?  Because we tend to think greater of ourselves than we ought, and anytime anyone sticks a pin in our inflated view of us, we get upset.  Just ask Jeri.

Jeri is the director of an organization in which I was called to coach because she had created a hostile environment for herself and her team.  I discovered that she had distributed a survey to her staff to find out what kind of job they felt she had been doing as their leader.  Apparently, she thought she was doing a fine job and went in feeling confident that they would agree.  But when the results came back, the team had drawn a completely …