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Showing posts from November, 2017

Greetings! A Simple Act of Respect

Maybe you're not a morning person.  Maybe you're deep in thought about what's ahead and not attuned to your surroundings.  Maybe it wasn't something that was important to do around your house when you were growing up.  But greeting people when you first see them each day is a show of respect.  It says to an individual that you "see" them--meaning you acknowledge their presence, that they exist, and that they are important enough to address.


     This issue comes up regularly when I am conducting internal customer service and self-awareness training sessions.  For many, saying hello to a colleague first thing in the morning isn't a big thing.  But for others, it's everything.  Those who believe it matters are usually offended by the dismissive response they get from a coworker who walks through the office and passes their office or desk and never looks in their direction.  They are particularly irritated when they offer a greeting first and the ot…