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Showing posts from April, 2019

What Every Leader Needs to Do to Restore Trust Once It's Broken

Trust seems to have gone missing these days in almost every aspect of society. The value of it in relationships has been taken for granted, and many people have a wait-and-see attitude about trusting others. There are those who say, "I'll trust you until you give me a reason not to", and there are others who say, "I'll trust you when you prove you're trustworthy." It takes a very long time to get people to a level of comfort where they can let their guard down and be less judgmental about a person's integrity. However, once trust is broken--and it can result from a single egregious act--it may never be restored. Even if it is, it's not likely to make it to full restoration. There's likely to be the barrier of a small amount of lingering doubt along with the memory of the pain felt from the betrayal.
So what needs to happen to weld together a new relationship. The old one has been damaged so something new must happen. Three t…